Apparently American Airlines didn’t want United Airlines to get all the publicity after their recent scandal involving getting physical while removing a passenger from a plane to accommodate employees.
In a video published Saturday morning, a passenger on a flight from San Francisco can be seen crying while holding a baby in her arms after one of the flight attendants attacked her.
Passengers on the flight recounted that the flight attendant hit the woman while she was holding her baby. “OMG! A flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” posted passenger Surain Adyanthaya on Facebook. “Then he tried to fight a passenger who stood up for her.”
In an official statement, American Airlines stated: “What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident…The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care.”
The statement added that the flight attendant “has been removed from duty” while the company is investigating the incident.
Watch the video of the incident here: